More orders are useful only when every handoff stays under control.
Sunhail connects the guest’s phone, production boards, runner handoff and room-charge record—without asking the hotel to replace the systems and devices it already trusts.
No guest appGuest verification availableExisting staff devices
From scan to close
One order record. Four teams that never have to guess what happens next.
Each view is purpose-built for the person using it, but the order, timing, location and settlement state stay connected all the way through service.
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Guest phone · Branded menu and live order status
Guest ordering
Make ordering feel like part of the stay.
The QR opens a branded menu in the guest’s browser. There is no download, no account to create, and no need to leave the sunbed to find the bar.
Scan, browse, order
Photos, descriptions, availability and prices come straight from the property’s live menu. The experience carries the hotel’s name, logo and colors.
Verify the guest when you need to
Room number and surname can be checked against the active stay list before an order is accepted. Open ordering remains available for day passes and events.
Clear from first tap to delivery
Seven interface languages, itemised service charge, honest happy-hour pricing, live order status and optional push updates keep the guest informed. Open orders can move after a new spot is scanned, and guests can cancel before preparation starts.
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Production board · Station routing and service timers
Bar & kitchen
Give production one visible pace of service.
Orders arrive with the spot, zone, guest, payment state, notes and a live timer attached. Drinks and food route to the right station without breaking the shared order apart.
Every new order has an owner
A chime brings new work to attention. Bar and kitchen views filter their own lines while keeping the other station’s progress visible on mixed orders.
Pressure becomes visible early
Minute-and-second timers travel with each ticket. Overdue work changes state and joins the board’s alert count before a guest has to ask where the order is.
The detail stays close to the work
Cocktail specs, method, garnish and glassware sit behind the item. Stock can be changed from the board, receipts print through the browser, and the floor map shows where open orders are waiting.
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Runner view · Ready orders, locations and clear handoffs
Runner handoff
Keep the last metres of service accountable.
Sunhail gives runners a prioritised view of what is ready and where it belongs, while the pocket-sized order pad keeps staff-taken orders in the same flow as guest orders.
Ready means ready to find
The order keeps its sunbed, table, cabana and zone attached. A deck map gives the team a shared picture of every open delivery location.
Staff can take an order in seconds
Choose the spot, find the guest by room or surname, search the menu and send. The order reaches production with the same routing and timing as a QR order.
Walk-ins and attribution stay intact
Day guests can be identified with a useful description and pay by card or cash on delivery. Order-taker roles see only the pad, and every staff order records who took it.
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Manager view · Room bills, performance and property controls
Reconciliation
Close the day with the service story intact.
Managers keep the menu, spots, guests, hours, roles and reporting in one property view. Changes reach the live service surfaces without a separate rollout.
Room-charge history stays itemised
Each accepted room charge collects against the guest stay, grouped by order with a clear total that reception can review and print at checkout.
The shift leaves useful evidence
Managers can review order volume, recorded revenue, delivery times, rush hours, top items, zones and payment mix across today, seven days or thirty days, with an optional daily summary.
Property controls remain property-specific
Branding, currency, service charge, payment choices, bar and kitchen hours, happy hour, menu availability, QR spots, guest blocks and staff roles all stay under the hotel’s control.
Designed to fit the hotel
Clear capabilities. Clear boundaries.
Sunhail owns the poolside order flow. It keeps the hotel’s existing hardware, payment rails and property systems in their proper roles—so a pilot can be judged on what the product actually does.
Use the hardware already on the deck
Sunhail runs in the browser on guest phones, staff phones, tablets and laptops. Browser printing covers QR cards, order tickets, receipts and room bills; specialist hardware is not required by Sunhail.
Payment state is visible; money stays elsewhere
The order records room charge, card on delivery or cash on delivery. Your existing till, card terminal or property system remains responsible for moving and settling money.
Integrations have a clear boundary
A configured adapter can import guest stays and send signed room-charge events. Sunhail does not claim a native PMS certification or automatic posting where one has not been configured.
Connection loss is visible and recoverable
If a service board loses its connection, it says so, keeps retrying and catches up when the connection returns. The team is never asked to treat a silent stale screen as live.
Guest verification follows the stay
With verification enabled, room and surname must match an unblocked guest within their stay dates. Failed checks are rate-limited, and a room can be cut off from ordering by the hotel team.
See the handoffs for yourself
Place one order. Watch the whole service flow respond.
Use the working Golden Palm demo, or tell us how your deck runs today and we’ll map a practical pilot around it.
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