Considering Sunhail
See the workflow before the feature list.
Use the real two-sided demo, then ask about the guest check, payment boundary and rollout questions that matter at your property.
Getting things ready…
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Support, without the runaround
Get the shift moving again.
Find a straight answer, open the operating guide, or reach the team. If service is live, tell us the property, screen and what changed.
Human replyOne-business-day targetLive-service context first
Start in the right place
Buying questions and live-service questions are different.
Choose the route that matches what you are trying to do, and skip the generic support maze.
Already operating Sunhail
Bring the screen, state and expected result.
Include your hotel name, the screen you were on and a screenshot when possible. That gives support the shortest route to the problem.
ScreenConnectionNo credentials
Before a pilot
The questions buyers ask first.
Do guests need to download an app?
No. The QR opens the hotel's branded menu in the phone browser. There is nothing to install and no Sunhail account for the guest to create.
How do payments actually work?
Sunhail keeps the intended payment method visible — room charge, card or cash — while your existing till, card machine or property workflow remains responsible for moving money. Sunhail never stores card numbers.
What stops someone using a photographed QR code?
With guest verification enabled, the room number and surname must match a current stay before an order is accepted. Attempts are rate-limited, and the hotel can stop a room from ordering when needed.
What hardware do we need?
Sunhail runs in the browser on the devices your team already owns: a tablet or laptop for the station board and phones for runners or order takers. Printing uses the browser and your existing printer setup.
What does a pilot cost?
Pilot scope and commercial terms are agreed property by property. Tell us about your deck on the pilot page and we will give you a clear answer before any rollout starts.
During service
The questions operators ask mid-shift.
What happens if the Wi-Fi drops mid-service?
The station board shows that the connection has dropped, keeps retrying, and catches up when service returns. The interruption stays visible instead of pretending everything is live.
Can the kitchen and bar run different hours?
Yes. Drinks and food can have separate service windows, including an overnight close. Outside a window, that part of the menu shows when it will be available again and the server rejects stray orders.
Which languages does the guest menu support?
The guest workflow supports English, German, French, Spanish, Dutch, Italian and Greek. Guests can change language at any time; your own menu names and descriptions stay as entered by the hotel.
Where does our data live, and who owns it?
The hotel controls its operational data. Read the current hosting, retention and subprocessors detail in the privacy policy.
How quickly can a property be set up?
A focused pilot can be configured quickly once the menu, service spots, team roles and guest-verification process are agreed. The exact timing depends on the property and the data it is ready to provide.
Still deciding?
Follow one real order from sunbed to bar.
The guided demo shows the guest menu and the live station board working together.